FAQs
How can we help you today?
General questions
What documents are acceptable proof of ID?
As part our customer due diligence measures, we must identify individuals. We obtain a private individual’s full name, date of birth and residential address as a minimum. We verify these using current government issued documents with the customer’s full name and photo, with a customer’s date of birth or residential address such as:
● a valid passport
● a valid photo card driving license (full or provisional)
● a national identity card
● a firearms certificate
● an identity card issued by the Electoral Office for Northern Ireland, etc.
● a valid passport
● a valid photo card driving license (full or provisional)
● a national identity card
● a firearms certificate
● an identity card issued by the Electoral Office for Northern Ireland, etc.
What documents are acceptable for proof of Address?
A proof of address is a document that proves residential status of a person and should not be older than three months. The following documents can accepted as a proof of address.
1. Utility bills - Water, Gas, Electric, Phone (We Don’t accept mobile phone bills)
2. Bank Statements/Credit card Statements.
3. Council Tax Bill
4. HMRC notification letter etc.
1. Utility bills - Water, Gas, Electric, Phone (We Don’t accept mobile phone bills)
2. Bank Statements/Credit card Statements.
3. Council Tax Bill
4. HMRC notification letter etc.
How much fee will I be charged for each transaction?
Charge varies to different countries. Please call us to know exactly the charge + currency rate to your recipient country.
Can I place a transaction to a beneficiary's Bank account?
Yes, you can send money to a beneficiary's bank account and it will reach there in 3-5 working days depending on the receiving country.
Does Link FOREX accept credit/debit cards?
We accept all major card, however additional fee may apply
How will the beneficiary receive the money?
Beneficiary can collect their money from a number of designated payout locations and our partner banks in the receiving country. Beneficiaries are required to have their ID (e.g. Passport, Photo-card Driving Licence, National ID card or similar depending on the laws and jurisdictions of the receiving country) for collecting payments from the designated payout location. They also need to fill and sign the payment receiving form.
Security, trust and Privacy policy
Is it safe to send money online with Link FOREX?
Our transactions are processed over a 256 bit encrypted network and client funds are always held in safe accounts. We adhere to strict AML guidelines under the Money Laundering Regulations 2017 as well as stringent internal KYC and Compliance policies giving you that added level of protection. All customer information collected are stored in secure server according to data protection. Please click below button to see the privacy policy.
Is my personal information safe and secured?
All customer information collected are stored in secure server according to data protection. Please click here to see privacy policy
Does Link FOREX has privacy policy?
Yes we have, please click here Privacy policy. Protecting your data, privacy and financial details is very important to Link FOREX.
ONLINE SUPPORT
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